Shipping & Returns
Shipping & Returns
Clear, simple policies, so you know exactly what to expect from approval to your doorstep.
Last updated: October 26, 2026
Shipping options
We ship every order with UPS. Choose your shipping method on the order form. Your shipping cost is added to your Stripe invoice along with your order. California sales tax is added to your invoice where required.
| Option | Details | Price |
|---|---|---|
| 2-Day Shipping | Arrives about 2 business days after it ships. | $30 |
| Next-Day Shipping | Arrives the next business day after it ships. | $60 |
| Saturday Delivery | Delivered on a Saturday, where available. | $80 |
| PO Box Delivery | For PO Box addresses. Ships with UPS Ground Saver, and the Postal Service makes the final delivery. | $10 |
When will my order arrive?
Every piece is made to order, so production comes first. Production typically takes 3 to 4 weeks after you approve your design. When it’s finished, we email you photos and your invoice, and your order ships as soon as it’s paid. Delivery time depends on the option you chose.
- Approve your design You approve your mockup. No payment yet.
- Production About 3–4 weeks to print, finish, and quality-check your piece.
- Pay your invoice We email photos of your finished piece and your Stripe invoice.
- Ships with tracking Once it’s paid, it ships and you get a tracking number by email.
- Delivery times are counted from the day your order ships, not the day you order.
- Saturday Delivery isn’t available in every area. If it isn’t available for your address, we’ll let you know before invoicing.
- If your address is a PO Box, please choose PO Box Delivery. These packages are handed to the Postal Service for final delivery, so they can take a day or two longer.
- We currently ship only within the United States. We don’t ship to APO/FPO military addresses or U.S. territories.
Please double-check your shipping address
Please make sure your shipping address is complete and correct, including any apartment or suite number. If a package is returned or lost because of an incorrect address, reshipping costs are the customer’s responsibility. Spotted a mistake? Email us right away. We can update it before your order ships.
Returns & exchanges
Every item is custom made to order, just for you. Because of that, all sales are final, and we can’t accept returns or exchanges for a change of mind. That’s why you always approve your design first and see your finished piece before you pay.
Damaged, defective, or not what you approved
We pack every order carefully, but if something goes wrong, we’ll make it right. If your item arrives damaged, defective, or noticeably different from the design you approved:
- Email us at info@mymagicdesigns.com within 7 days of delivery.
- Include your request ID (or name and order details) and clear photos of the item and the packaging.
- We’ll review it and reprint it for free, or refund it if a reprint isn’t possible.
Please keep the item and packaging until we’ve resolved your claim.
About layer lines and small variations
3D printers build objects one thin layer at a time, so printed pieces can show fine layer lines and minor variations in texture, color, or finish. That’s a normal part of 3D printing and isn’t considered a defect. If you’d like a smoother look, choose a sanded finish when you order.
Original designs only
We only print designs that are original or that you own. We don’t print trademarked or copyrighted characters, logos, or brands that you don’t own. Your own business logo is always welcome. If a request includes something we can’t print, we’ll let you know and, if you’d like, help you create an original alternative.
Questions?
Email info@mymagicdesigns.com or call (747) 203-7767. You can also read our FAQ and Terms of Service.