Frequently asked questions

There’s no shopping cart. Instead: (1) you share your idea through our custom order form, (2) we email you a quote and a design mockup and revise it (up to 5 rounds of changes included), (3) once you approve, we print and finish your piece, and (4) we email you photos and a secure Stripe invoice, then ship your order with tracking as soon as it’s paid.

Only after your piece is printed. First you see and approve your design mockup. Then we print it, and when it’s finished we email you photos of your piece and a secure Stripe invoice that you can pay online by credit or debit card (Apple Pay and Google Pay also work on the invoice page). California sales tax is added where required, and your shipping choice is included on the invoice. We ship as soon as it’s paid.

Every piece is custom, so there’s no fixed price list. Custom orders start at $100, plus shipping and any sales tax. Your quote is based on the size, level of detail, material, finish, and quantity, plus any design work involved. If you share a budget range on the order form, we’ll do our best to design something that fits it.

No. Requesting a quote and reviewing your mockup is free, including up to 5 rounds of changes, and you don’t pay anything until your piece is printed.

Production typically takes 3 to 4 weeks after you approve your design. Once your piece is finished and your invoice is paid, it ships, and shipping time depends on the option you choose. The design and mockup stage usually takes a few days, depending on how many revisions we go through.

We don’t offer rush production. Production takes about 3–4 weeks after you approve your design, plus shipping, so the earlier you reach out, the better. Tell us your date on the order form and we’ll be honest about whether we can make it.

Yes. Just enter the quantity on the order form. Multiples are great for party favors, event decor, gifts for a team, or a run of replacement parts. We’ll quote the full order together.

Once you approve your design, we schedule it for printing, so please review your mockup carefully. If you need a change, email us right away. If printing hasn’t started yet, we’ll do our best to help. Changes after printing has started may need an updated quote and timeline.

We can print designs that are original or that you own. That includes your own business logo. What we can’t print are trademarked or copyrighted characters, logos, or brands that belong to someone else, like characters from movies, games, or shows, or sports and company logos. We’re always happy to help you create an original design inspired by the things you love.

Yes, we accept STL and 3MF files. On the order form, choose “Yes, I have an STL/3MF file” and paste a link to it (Google Drive, Dropbox, etc.). We’ll check that it’s printable and let you know if anything needs adjusting. Please only send files that you designed or have permission to print.

No. We sell the finished printed piece, not the design file. We keep your design so we can reprint it if you ever need another one, and we never print your custom design for anyone else. If you sent us your own STL or 3MF file, it’s still yours.

Absolutely. Most of our customers don’t have one. Describe your idea, and share sketches, photos, or examples if you have them. We’ll design it from scratch and show you a mockup.

The order form has a spot for a link to your images or files (Google Drive, Dropbox, iCloud, etc.). You can also simply reply to our email with attachments once we’ve received your request.

Up to 5 rounds of changes to your mockup are included. If you’d like more after that, we’ll tell you about any extra fee before we make them. If a change alters the idea significantly (for example, a much larger size or a different material), we’ll update your quote before you approve.

We print with plastic filament. Most pieces are made in PLA (great for decor and gifts) or PETG (sturdier, and good for functional items). For pieces that live outside or need extra strength, we also print in ASA, TPU (flexible), carbon fiber blends, and nylon. We’ll recommend the right one for your project and go over color options with you while we design it. See Materials & Finishes for more.

We can make everything from tiny charms and miniatures up to about 10 inches (25 cm) on each side in a single piece. Larger items can be printed in sections and carefully joined. Tell us the size you’re picturing and we’ll let you know what’s possible.

3D printers build objects one thin layer at a time, so prints can show fine layer lines and small variations. That’s a normal part of the process and isn’t considered a defect. If you’d like a smoother look, choose a sanded finish.

For outdoor pieces we recommend ASA, which holds up to sun and heat without fading or softening. PETG works well in shaded spots. Our prints are not certified food-safe, so we recommend using them for decor rather than for food or drink. Please keep PLA pieces out of hot cars, and keep all prints out of the dishwasher.

We ship with UPS. 2-Day Shipping is $30, Next-Day Shipping is $60, Saturday Delivery is $80, and PO Box Delivery is $10. You choose an option on the order form and it’s added to your invoice. Shipping happens after production. See Shipping & Returns for details.

Not at this time. We ship to addresses within the United States, including PO Boxes. We don’t ship to APO/FPO military addresses or U.S. territories.

We pack everything carefully, but if your item arrives damaged, defective, or noticeably different from the design you approved, email us at info@mymagicdesigns.com within 7 days of delivery with photos. We’ll reprint it for free, or refund it if a reprint isn’t possible.

Because every item is custom made just for you, all sales are final and we can’t accept returns or exchanges for a change of mind. That’s exactly why you approve your design first and see your finished piece before you pay. Damaged or defective items are always covered (see above).

Email us as soon as possible. We can update it before your order ships. If a package is returned or lost because of an incorrect address, reshipping costs are the customer’s responsibility, so please double-check your address on the order form.